We’ll take your through the process step by step. You just need to create an account on Dialogflow, create an agent, download the zip file we provide you in below form and import it. We have created a framework for Business Information Bot using which you can easily create your own chatbot on Dialogflow and publish it on Google Assistant and Facebook Messenger. Using one of them you can create a chatbot even if you don’t have knowledge of computer programming. Currently, multiple chatbot development platforms are available like Dialogflow, Amazon Lex, LUIS, Microsoft Botframework, Chatfuel, Manychat, etc. Well, you don’t need to be an NLP expert to create a basic chatbot. If you are a business owner or a developer looking to develop your own chatbot then obviously this question will arise. Similarly, it looks like that in upcoming years, all businesses will need to have their own chatbots serving their customers on Google Assistant, Facebook Messenger, Website, Whatsapp or other chat platforms. Not only that, it can serve customers 24/7 and on multiple channels like Google Assistant, Facebook Messenger, Your website, etc.īefore few years, most of the small businesses started creating their own websites to stay relevant and updated with the technology. NLP based chatbots are better at understanding the question it is asked and providing answer. The life insurer is promoted by Indian private lender ICICI Bank and UK-based Prudential.Business Insider reports that over 80% businesses are expected to have Chatbot automation implemented by 2020, given its efficiency and versatility.Ĭhatbots are on rising and gaining lot of popularity! And why wouldn’t they? The progress in NLP – Natural Language Processing – field is scaling new heights everyday and with that Natural Language Understanding of machines is increasing tremendously which in-turn increasing capabilities of Chatbots. ICICI Prudential Life Insurance claimed further that on its chatbot LiGo, nearly 3.5 lakh voice chats per month are carried out and that customers can tap into any of its digital enablers to undertake a range of transactions. Furthermore, the company said that its digital enablers which include WhatsApp, its own website, mobile app, and Chatbot LiGo are nearly the same as a virtual branch. Its digital enablers can be used by customers for carrying out online transactions regarding their policies. The Indian life insurance firm said that by utilising new-age technologies, it has rolled out a range of digital enablers to address all the requirements of a customer during the policy lifecycle. We will continue to innovate to further empower our customers.” “With the addition of this digital enabler, there will be a transformation in the way customers interact with the Company. Accessing policy information based on voice commands provides unmatched convenience and instant gratification. ICICI Prudential Life Insurance managing director and CEO N S Kannan said: “Catering to the evolving needs of our customers, we have enabled our customer service voice bot LiGo on ‘Google Assistant’, making it accessible on all platforms and devices it is available on. ICICI Prudential Life Insurance CEO comments on the new voice chatbot service on Google Assistant The life insurer said that by activating ‘Google Assistant’ on their Android smartphones and telling out either their policy number or registered phone number, customers get to access details of their policies instantly. It further said that extending the functionalities of its voice chatbot to Google Assistant is part of its ploy to put its brand on platforms preferred by customers and to provide them an immersive experience. Examples of these are “Ok Google, I want to speak to ICICI Prudential Life LiGo” or “May I talk to ICICI Prudential Life LiGo”, said the company.Īccording to the company, following the launch of the AI-powered chatbot, it has added another layer of convenience for its policyholders by growing its innovation quotient by tapping into artificial intelligence and other digital technologies. LiGo is said to have been designed to enable the Indian life insurer’s policyholders to get their queries addressed by giving simple voice commands. ICICI Prudential Life Insurance has rolled out an artificial intelligence (AI) powered customer service voice chatbot called ‘LiGo’ on Google Assistant for carrying out self-service transactions. ICICI Prudential Life Insurance claims that the new offering from it is an easy to use and convenient service touch-point for customersĪI-based voice chatbot on Google Assistant launched by ICICI Prudential Life Insurance. Products, Deals, Mergers and Acquistions.
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